All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Potential delays may occur due to a high volume of orders or postal service problems that are outside of our control. We will notify you if this happens.

Domestic Shipping Rates and Estimates

For Wholesale Orders (Case-Pack items): Shipping charges for your order will be calculated and displayed at checkout.

For Retail Orders (Single or Multi-Pack items): We offer $9.89 flat rate shipping to anywhere in the contiguous 48 United States. Canadian orders will be charged a flat rate shipping fee in CAD.

Free shipping available for RETAIL orders over $50.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven't received your order within 10 days of receiving your shipping confirmation email, please contact us at service@drbdentalsolutions.com with your name and order number, and we will be happy to assist you right away.

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes. If this occurs, please contact our customer service team.

Refunds, returns, and exchanges

See our full Return/Refund/Exchange Policy for more information.

We accept returns up to 15 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at service@drbdentalsolutions.com with your order number and a photo of the item's condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at service@drbdentalsolutions.com or 1-844-372-3368