If you would like to process a refund or return for your purchase, and the conditions of our return policy are met, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@drbdentalsolutions.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@drbdentalsolutions.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@drbdentalsolutions.com.

RETURNS

All returns must be postmarked within 10 days of the delivery date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item or request a refund, please contact us via email at info@drbdentalsolutions.com or by phone at 1-844-DRB-DENT (372-3368). When shipping returns, place the item securely in its original packaging, include your proof of purchase (printed order receipt or order confirmation), and mail your return to the address provided by customer service.
 

Please note, you will be responsible for all return shipping charges. If you use the prepaid shipping label, $9.89 will be deducted from your return to cover shipping charges.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 5 days from the receipt of your item to process your refund or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your refund has been processed.

CRITERIA

Refunds or Exchanges may only be processed under the following conditions:

Product arrived damaged or in unusable condition.
Product is defective.
Product has not been opened or used.
Wrong items arrived in order.
Product was not delivered within 15 days of purchase (contiguous 48 State only).
Duplicate order.

Refunds or Exchanges may NOT be processed for the following reasons:
Order was placed by mistake.
I changed my mind.
I bought a different product from another company instead.
I no longer need this product.
Product did not meet my expectations.

Limit to 2 exchanges MAX per purchase.

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note
Discounted items are FINAL SALE and cannot be returned.
Refunds/Returns/Exchanges must be processed on the same platform as purchase. (ie. If purchase is placed through Amazon, Walmart.com, dental offices, you must process requests directly with them.)

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
1-844-372-3368 (DRB-DENT)
info@drbdentalsolutions.com