Return / Refund Policy
If you would like to process a refund or return for your purchase, and the conditions of our return policy are met, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
All returns must be postmarked within 10 days of the delivery date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item or request a refund, please contact us via email at firstname.lastname@example.org or by phone at 1-844-DRB-DENT (372-3368). When shipping returns, place the item securely in its original packaging, include your proof of purchase (printed order receipt or order confirmation), and mail your return to the address provided by customer service.
Please note, you will be responsible for all return shipping charges. If you use the prepaid shipping label, $9.89 will be deducted from your return to cover shipping charges.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 5 days from the receipt of your item to process your refund or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your refund has been processed.
Refunds or Exchanges may only be processed under the following conditions:
Product arrived damaged or in unusable condition.
Product is defective.
Product has not been opened or used.
Wrong items arrived in order.
Product was not delivered within 15 days of purchase (contiguous 48 State only).
Refunds or Exchanges may NOT be processed for the following reasons:
Order was placed by mistake.
I changed my mind.
I bought a different product from another company instead.
I no longer need this product.
Product did not meet my expectations.
Limit to 2 exchanges MAX per purchase.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.Please Note
Discounted items are FINAL SALE and cannot be returned.
Refunds/Returns/Exchanges must be processed on the same platform as purchase. (ie. If purchase is placed through Amazon, Walmart.com, dental offices, you must process requests directly with them.)
QUESTIONSIf you have any questions concerning our return policy, please contact us at: